Faq's
Introductions!
Who or what is Filmhouse?
We’re Filmhouse, Singapore’s dedicated third space for moving visuals, nestled in the iconic Golden Mile Tower. Once home to Golden Theatre, the biggest cinema of its kind in Singapore and Malaysia back in the ’70s, and later to The Projector, Singapore’s beloved independent cinema, this place has always been about more than just watching films.
When The Projector closed in 2025, it left a gap not just in programming, but in cultural conversations. Filmhouse was born from a profound belief: that authentic storytelling deserves curation, that diverse cinematic voices deserve amplification, and that discerning audiences deserve a space where film can be watched, felt, discussed, and lived.
We’re here to bridge perspectives through thoughtful programming; championing films that challenge, provoke, and inspire. But we’re also here to foster genuine connection, creating a vibrant community where cinephiles, cultural conversationalists, and experience-seekers can gather in an atmosphere that honours both the art form and the people who cherish it.
Does Filmhouse have any affiliation with The Projector?
Filmhouse is a brand new business entity under a different ownership and management.
I have outstanding claims from The Projector’s closure, will I be still able to claim them?
No, you will not be able to claim. We are a different business entity, and have no oversight on the status of outstanding claims stemming from The Projector’s Closure.
Important FYIs!
What are your operating hours?
Unless stated otherwise our opening hours are:
How do I get to Filmhouse?
We are located at Golden Mile Tower, situated between Hotel Traveltine and St. John Singapore HQ.
Once at Golden Mile Tower, locate the lifts next to the main Drop-off & Pickup point; and take the lift up to Level 5 where our Cinema is!
Address: 6001 Beach Road, #05-00 Golden Mile Tower, Singapore 199589
Google Maps Link: Coming soon!
*We are NOT at Golden Mile Complex, it is a different building down the street!
Where are the pick-up/drop-off points & parking options?
The pick-up and drop-off point can be found here: https://maps.app.goo.gl/LCGCkWCUE3diymCx6
Parking lots are available at Golden Mile Tower’s multi storey carpark.
What payment methods do you accept?
We accept payment via Visa, Mastercard, Paywave, Google Pay, Apple Pay and cash. AMEX is not accepted.
Please note that when the bar space is operated by Trailer Bar after 8.30pm, cash is NOT accepted.
Do the films start on time?
We schedule around 10 minutes of trailers from the advertised show start time and doors open approximately 10 minutes BEFORE.
E.g. If you purchase a ticket for an 8pm film, halls will be open at 7:50pm, trailers will start at 8pm, and the film will start around 8.10pm.
Are outside food and drinks allowed at Filmhouse?
Outside food and drinks are NOT allowed at Filmhouse, including both the common foyer area and inside the cinema hall.
Please support our own bar! Food and drinks purchased from Filmhouse’s bar can be brought into the cinema hall instead!
Is Filmhouse wheelchair accessible?
The cinema foyer and our BLUE ROOM cinema hall are wheelchair accessible. However, wheelchair accessible toilets are only available on level 1 inside the mall. Do make sure the film you are watching is scheduled for the Blue Room when purchasing tickets if you require a WC accessible hall.
For our two other cinema halls, Redrum and Green Room, unfortunately they are NOT WC friendly. You will need to navigate up two flights of stairs to get to the seats. To access the lift lobby of the cinema, please refer to our “Venue & Accessibility” section for more details.
Please contact us at hello@filmhouse.sg if you have more queries on WC access.
Why are the auditoriums so steep?
Back in the 1970s, level 3 and level 5 of today’s Golden Mile Tower was Golden Theatre; one singular big theatre, featuring over a thousand seats, and was the biggest movie theatre at that time.
Where Filmhouse resides now on level 5 used to be the circle seats of Golden Theatre, looking down onto the stage and screen on level 3. At some point, Golden Theatre was split into level 3 and level 5 as we know today, hence why our seats are so steep!
As a nod to heritage, the original circle seats from the 1970s have been upholstered and preserved.
Ticketing & Admission
What are your ticket prices?
Unless otherwise stated on the individual film’s page, our standard ticket prices are:
| Weekday (Tuesday – Thursday) | ||
|---|---|---|
| Standard Adult | All Day | $13.00 |
| Concession (Students, Seniors, NSFs) | After 6pm | $11.00 |
| Concession (Students, Seniors, NSFs) | Before 6pm | $8.00 |
| Weekends (Friday – Sunday, Eve of Public Holiday, Public Holiday) | ||
| Standard Adult | All Day | $16.50 |
| Concession (Students, Seniors, NSFs) | All Day | $14.50 |
| Booking Fee | ||
| Booking Fee | Applies to all dates and ticket type, booking fee is applied ONCE PER ONLINE TRANSACTION | $1.80 |
*Concessions are strictly for Students, Seniors(above 55), NSFs, Persons with Disabilities and Domestic Workers. Concession ticket holders will need to present their NRIC / Student ID / SG Enable Card / SADeaf Hearing Help Card / Work Permit or any other relevant identification at the cinema hall entrance to verify their identity for entry.
**For events & special screenings, festivals, concert screenings, film panels, etc., prices may differ from the prices listed above, please check the individual film webpage. The film webpage will also indicate if Filmhouse Club Member free/discounted tickets are not applicable for that screening.
***Paid Loyalty Membership will be available at a later date.
Will filmhouse be free seating or allocated seating?
Unless stated otherwise on the individual film/event pages, seating at Filmhouse will be ALLOCATED. If you are not required to select a seat during the ticket checkout process, this indicates that the particular film screening/event offers free seating.
We kindly ask that you keep to your chosen seat during the screening.
Will there be checks for Concession Tickets?
Yes, our ticket ushers at the cinema entrance will conduct relevant checks to confirm validity. Please have your NRIC / Student ID / SG Enable Card / SADeaf Hearing Help Card / Work Permit or any other relevant identification ready when entering the hall.
Does Filmhouse also have beanbag seats?
We’re working on refreshing the relaxed seating options in the REDRUM. Stay tuned!
Are tickets refundable or exchangeable?
All purchases from Filmhouse are non-exchangeable and non-refundable.
I did not receive any ticket confirmation!
There are times when you don’t receive a ticket confirmation. If you don’t find it in your spam box, please don’t panic. Kindly write to hello@filmhouse.sg and inform us of the problem along with your name, email and the show you bought tickets for!
My friend(s) decided to join us for the film last minute, are we able to sit together?
As much as possible do book all tickets in a single transaction for the group.
I still have The Projector’s Physical Gift Vouchers, The Projector member free tickets, and/or The Projector E-Giftcards, will I be able to use them?
Unfortunately as we are a new entity, The Projector’s physical gift vouchers, member free tickets and e-giftcards will not be applicable at our cinema.
Do I need a ticket for my child and/or infant?
Kids that are more than 0.9m in height will require a concession priced ticket to be admitted to any movie.
Unfortunately, infants in arms will not be permitted entry except for specially organized screenings for parents with toddlers.
I turn 21 this year. Can I watch an R21 film?
As mandated by IMDA’s policy, all audience members must be of the required age on the day itself (NOT calendar year).
If you turn 21 by the date of the R21 screening that you are going for, you may watch the film.
We check IDs at the door, and underage people will be turned away and offered swaps at the box office. A top up may be necessary if the film you are swapping to is at a higher ticket price. E.g. Swapping a weekday ticket for a weekend ticket.
The same applies for 18-year-olds and M18 films, and 16-year-olds and NC16 films.
Why are there age restrictions?
As per IMDA’s policy, all audience members must be of the required age on the day itself (Not calendar year).
E.g. for a R21 film on 18 May 2026, you have to be 21 years of age on 18 May 2026 itself, not a day later.
The same applies to M18, which requires you to be 18 years old, and NC16, which requires you to be 16 years old.
We check IDs at the door; underage persons will be turned away and offered swaps at the Box Office. A top up may be necessary if the film you are swapping to is at a higher ticket price. E.g. Swapping a weekday ticket for weekend ticket.
For more information on IMDA’s classification ratings and policy, please visit here.
When do new screening times get added? How far in advance am I able to book a ticket?
Our film schedule is planned on a week-to-week basis. Except for special screenings and events, our general release showtimes will be updated every Tuesday for the upcoming week. You can make a booking as long as the film/event shows up on our website!
Do I need to print a physical entry ticket?
You do not need to print a physical ticket. Simply show your booking confirmation email/e-ticket on your mobile device to our ticket ushers at the door when the cinema hall is open for seating.
By default, the cinema hall doors will open 10 minutes before the advertised show time. E.g. for an 8pm show, the doors will open at 7.50pm.
Am I able to make changes or cancel my bookings?
Unfortunately all sales of tickets are final, and no changes or cancellations will be accepted.
Membership & Loyalty Points
Does Filmhouse have a Membership & Loyalty Programme?
Yes! Filmhouse has a FREE membership & rewards programme that is available for anyone to sign up, and membership lasts a lifetime!
You may sign up for a free membership here!
A paid membership & rewards tier will be available in the future.
What are the perks of Filmhouse’s Free Membership & Loyalty?
For now, free members will get to earn points on all purchases, be it online or at the cinema, including spending on both movie tickets and our food and beverages.
Members will be able to use their accumulated points to unlock rewards like free popcorn and movie tickets!
*Members are not able to earn points for purchases made from Trailer Bar during the nightly bar takeover.
Is a Filmhouse Membership required to purchase tickets?
How do I redeem my Membership points for the rewards?
Rewards will be available soon! In the meantime you are still able to accumulate points!
Will Filmhouse have a paid Membership & Loyalty Tier?
What will be the pricing and offering of Filmhouse’s paid Membership & Loyalty Tier?
The pricing and offering of Filmhouse’s paid membership are still being worked on. We expect to offer both a Paid Adult Membership and a Paid Concession Membership(Students & Seniors).
In the meantime do sign up for our free membership here!
If I have a free membership account already, will I be able to upgrade to a paid membership in the future and retain my points?
Yes you will!
Am I able to transfer my Projector Membership to Filmhouse’s Membership?
Unfortunately we are not able to transfer membership from The Projector.
How much points do I earn on my spending?
During our launch period, every $1 spent will earn you 5 Filmhouse reward points. This earning rate might be revised in the future, so make the best out of it now!
Members are able to earn points on all purchases online and at our cinema, except for our booking fee and items redeemed by membership points.
*Members are not able to earn points for purchases made from Trailer Bar during the nightly bar takeover.
Do I need a Membership to earn Points?
Yes you need at least a Free Filmhouse Rewards account to earn points.
You may sign up here.
When do Points expire?
Points expire 365 days from date of point earning if not used.
How do I check my accumulated points?
You will see this in your dashboard when logging into your account.
After logging in you may go to the profile icon on the top right, go to details and then go to Membership.
Do I earn points when I pay with a E-Gift Card or discount code?
No
Can I exchange my points for cash?
Unfortunately, points are not redeemable for cash and are only redeemable for the rewards.
Am I able to transfer points?
No
Gifts & Merchandise
Will Filmhouse have any gifts and merchandise?
For the time being, we are only offering E-Gift Cards(coming soon)!
What am I able to use the Filmhouse E-Gift Card on?
The E-Gift Card will be able to offset purchases online and at the cinema, including both movie tickets and food and beverages.
Am I able to customise the gift card?
Not for the time being!
How do I redeem my gift card value?
You can use the balance of your giftcard for in person purchases (both tickets and F&B) or online purchases using the serial number of your card to complete the transaction.
Food and Beverages
I am hungry! Are there food and drink options at Filmhouse?
For the time being, we only offer popcorn, and drinks(Alcoholic and Non-Alcohlic options are available).
*Hot foods or drinks are not offered.
Are outside food and drinks allowed at Filmhouse?
Outside food and drinks are NOT allowed at Filmhouse, including both the common foyer area and inside the cinema hall.
Please support our own bar instead! Food and drinks purchased from Filmhouse’s bar can be brought into the cinema hall!
I happen to have my own food and drinks with me but I do not plan to consume them, what should I do?
Not to worry, our ushers will direct you to leave your food and drinks with the bar, and you may collect them after your screening.
I really will not eat my own food and drink, I just want to carry it into the cinema hall with me!
Unfortunately, we have to appear fair to everyone and kindly ask to leave your outside food and drink with us at the bar.
Is Filmhouse’s menu Halal certified?
Filmhouse’s menu is not Halal certified as we serve alcohol.
What are the first and last order timings of Filmhouse’s bar?
Our first and last order timings are as follows:
Mon: Closed
Tue – Fri: First Order 3.30pm, Last Order 8.15pm
Sat – Sun/PH: First Order 12.30pm, Last Order 8.15pm
Film Matters
Why are there film age restrictions?
The film age restrictions and classification ratings have been put in place by the Infocomm Media Development Authority (IMDA) since 1991 to ensure exhibited films are categorised appropriately for different age groups.
Age restrictions apply to the day itself and not the calendar year. E.g. If you are watching an M18 film on 20 February 2026, you have to be 18 years old by 20 February 2026, and not 21 February 2026 or later.
The same applies to NC16 and R21 rated movies.
For more information on IMDA’s classification ratings and policy, please visit here.
What language & Subtitles are available for the films?
To the best of our ability, the film’s language and available subtitle will be listed on the individual Film’s webpage.
If you are in doubt, you may check in with us at hello@filmhouse.sg
What kind of films are you showing?
At Filmhouse we believe in film diversity, and hope to reflect that in our film programming. Audiences may expect titles from arthouse, indie & independent to slightly more “mainstream” films.
We believe there is a film for everyone!
I am overwhelmed by Choices!
So are we! Here at Filmhouse, we largely have theatrical releases which screen on a day-to-day basis. Alongside, we (and sometimes together with our collaborative partners) also curate and programme limited screenings, showcases and film festivals according to the seasons and/or themes. Do note that for these types of programmes, the available screenings will be limited in number!
How do I know what you plan to show? Are you able to show “XYZ Film”?
When will “XYZ Film” be screened until?
As we plan our film schedule on a week-to-week basis, we are often unable to say for certain when the last screening of a film will be.
You may follow our newsletter and social media for the times we do announce last screenings!
What are your cinema halls’ screening capabilities?
At Filmhouse we have 3 cinema halls with the following screening capabilities:
Blue Room: 2k Resolution, 5.1 Surround Sound
Redrum: 2k Resolution, 5.1 Surround Sound
Green Room: 4k Resolution, 5.1 Surround Sound
Will you show 3D Movies?
No, we do not have the equipment to support 3D Movie screenings.
Space Rental & Advertising
Is it possible to hire the cinema for private events or other reasons?
Thank you for your interest in renting and using our space. The team wishes to focus on our core operations and customer experience during this opening period. While we are happy to rent out our spaces, these requests will be accepted at a later date.
You may still send in your request to hello@filmhouse.sg, and we will reach out in the future once we are ready to rent our our spaces! In the meantime, come catch a film!
Am I able to place advertisements at Filmhouse?
Thank you for your interest in advertising at our spaces, you may write in your request to hello@filmhouse.sg.
While we are happy to explore advertising opportunities, the team is currently focused on the cinema’s core operations and customer experience during this opening period. As such, we may be slow in responding to advertising requests and seek your understanding.
In the meantime, drop by and catch a film!
Venue & Accessibility
What are your operating hours?
Unless stated otherwise:
MON: Closed!
TUES – FRI:
Box Office: 4:00pm – 8:30pm
Snack Bar: 3:30pm – 08:30pm
SAT & SUN/Public Holiday:
Box Office 1pm – 8:30pm
Snack Bar: 12:30pm – 08:30pm
Trailer Bar:
Tue – Sun: 8.30pm – 12 Midnight
How do I get to Filmhouse?
We are located at Golden Mile Tower, situated between Hotel Traveltine and St. John Singapore HQ.
Once at Golden Mile Tower, locate the lifts next to the main Drop-off & Pickup point; and take the lift up to Level 5 where our Cinema is!
Address: 6001 Beach Road, #05-00 Golden Mile Tower, Singapore 199589
Google Maps Link: Coming soon!
*We are NOT at Golden Mile Complex, it is a different building down the street!
Where are the pick-up/drop-off points & parking options?
The pick-up and drop-off point can be found here: https://maps.app.goo.gl/LCGCkWCUE3diymCx6
Parking lots are available at Golden Mile Tower’s multi story carpark.
Is Filmhouse wheelchair accessible?
The cinema foyer and our BLUE ROOM cinema hall are wheelchair accessible. However, wheelchair accessible toilets are only available on level 1 inside the mall. Do make sure the film you are watching is scheduled for the Blue Room when purchasing tickets if you require a WC accessible hall.
For our two other cinema halls, Redrum and Green Room, they are NOT WC friendly. You will need to navigate up two flights of stairs to get to the seats.
To access the lift lobby of the cinema, please refer to the next section for more details.
I want to better understand Filmhouse’s physical accessibility!
Wheelchair Accessible Areas & Toilets
The cinema’s common foyer area and the Blue Room is accessible by wheelchair. Both have step-free direct access from the 5th floor via the lift.
Do make sure that the film you are watching is scheduled for the BLUE ROOM when purchasing tickets if you require a WC accessible hall.
Please note that wheelchair accessible toilets are only available at Level 1 of Golden Mile Tower. Enter via the glass doors at the shopping mall entrance (next to the drop-off point), go straight till you see a sundry shop selling snacks and turn right. The wheelchair accessible toilets are located at the end of that corridor.
Accessibility Directions
Golden Mile Tower’s pick-up/drop-off point has a flight of steps leading up to the lift lobby.
To avoid that, you will need to head up the ramp at the unloading bay towards the security counter at the office tower, and then proceed one round through the shopping mall to the cinema’s lift lobby (i.e next to the pick-up/drop-off) and take the lift up to Level 5 which directly leads to our cinema.
If you are parking on Level 5, please note that there are also stairs from the 5th floor carpark to the cinema lobby.
Wheelchair Inaccessible – Redrum & Green Room
The Green Room and Redrum cinema halls are NOT wheelchair-friendly as there are two flights of stairs from each theatre’s entrance (approx 25 – 30 steps) to the seating areas.
If you have someone to assist you up the stairs and onto the middle landing of the theatre, we’d be happy to let you in before the rest of the audience – please drop us an email at hello@filmhouse.sg at least one day in advance of the show to inform us, and arrive at least 30 minutes in advance of the stated showtime.
Wheelchair users are highly encouraged to contact us at hello@filmhouse.sg in advance for further queries and support.
It is too hot or cold in the cinema, are you able to do something?
Unfortunately our cinema halls are cooled by central air conditioning (and sometimes affected by the weather) and we are unable to control their temperature! So we recommend you bring a sweater along when you visit our cinema!
What are your cinema halls’ screening capabilities?
At Filmhouse we have 3 cinema halls with the following screening capabilities:
Blue Room: 2k Resolution, 5.1 Surround Sound
Redrum: 2k Resolution, 5.1 Surround Sound
Green Room: 4k Resolution, 5.1 Surround Sound
Others
I may have lost something at your cinema!
Please write in to hello@filmhouse.sg or message us on social media with your name and details/description of your item.
Please note that due to ongoing screenings, we may only be able to search for your items at a later time to prevent disruption to other audience members.
I have dropped an email or message on social media, when may I expect a reply?
As we are a small team, we do seek your patience that our replies may take some time. If you have not heard from us after 3 – 5 working days, do reach out again!
I have an urgent enquiry, am I able to call in?
Unfortunately we do not have a telephone number at this time, please write in to hello@filmhouse.sg or message us on social media.
I have burning questions not found in the FAQ, who do I speak to?
For other questions or general enquiries, you may reach out to hello@filmhouse.sg. Do give us a few working days to get back to you!
Are there career, partnership or volunteer opportunities at Filmhouse?
Potentially! Drop us an email at hello@filmhouse.sg and we will get back to you!