Privacy Policy

If you choose to use the services on this website or any of the mobile applications, we may require you to provide your contact and identity information and other personal information as indicated on the relevant forms. Where possible, we will indicate which fields are mandatory and which fields are optional. You will always have the option not to provide the information requested by choosing not to use a particular service or feature.

In some situations, we may require you to provide financial information. We use your financial information, including credit card information, to verify the accuracy of your name, address, and other information, as well as to bill you for your use of our services.

3) Cookie management

We use cookies to automatically track certain information based upon your behavior on the website or mobile application. Cookies are small pieces of information which are issued to your computer or mobile device when you visit this website or access or use a mobile application to store and track information about your use of this website or mobile application. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve you and our community. This information may include the URL that you visited prior to visiting this website, which URL you visited next, your computer browser information, and your IP address.

Unless you have chosen to remain anonymous through your device and/or the web browser, the above mentioned information may be collected and used automatically through your use of our website.

Additionally, we may share non-personally identifiable information with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier, to facilitate the display of targeted advertising.

Although most browsers and devices accept cookies by default, their settings usually allow you to clear or decline cookies. If you disable cookies, however, some of the features of our website may not function properly.

There are options available to control or limit how we and our partners use cookies and similar technologies, including for advertising. You can use the following
methods to manage Cookies. In order to do so, you must take such steps on each browser or device that you use. If you replace, change or upgrade your browser or device, or if you delete your Cookies, you may need to use these opt-out tools again.

To avoid your data from being used by Google Analytics, you can install Google’s opt-out browser add-on from this link.

If you are using your mobile device, check the device for settings that control ads based on your interactions with the applications on your device. For example, on your iOS device, enable the “Limit Ad Tracking” setting, and on your Android device, enable the “Opt out of Ads Personalization” setting.

Our websites do not respond to Do Not Track signals because we do not track our users over time and across third-party websites to provide targeted advertising. However, we believe that you should have a choice regarding interest-based ads served by our partners, which is why we outline the options available to you above.

4) Our use of your information

We use your personal data to facilitate the services you request. We also use your personal data with other information that we have collected from your current and past activities on the website or mobile application to: attend to your queries; troubleshoot technical problems; help promote safe online transactions; collect payments; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal data to identify users using multiple User IDs or aliases. We may compare and review your personal data for errors, omissions and for accuracy.

You agree that we may use your personal data for the aforesaid purposes, which are intended to improve our marketing and promotional efforts, analyze site usage, improve our content and product offerings, and customize our online content, layout, and services. Such use of your personal data will enable us to constantly improve our website and mobile applications and tailor them to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the website or mobile application.

You agree that we may also use your personal data to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of the website or mobile application.

5) Our disclosure of your information

As a matter of Policy, we will not disclose or sell any of your personal data to third parties for their marketing purposes without your express consent. However, the following describes some of the ways information may be disclosed in the normal course of business to third parties in the provision of our services.

Advertisers. We aggregate (gather up data across all user accounts) personal data and disclose such information as anonymised data to advertisers and other third parties for market analysis and consumer research. In such cases, we do not disclose to these third parties any information that could be used to identify you personally. In particular, we will not disclose sensitive information about you, such as your name, email address, password, credit card number, and bank account number, to these third parties without your express consent.

Internal Service Providers for Our Operations. We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you (e.g., search technology, discussion boards, bill collection, affiliate and rewards programs, co-branded credit cards) and therefore we may provide some of your personal data directly to these internal service providers. These internal service providers are subject to confidentiality and data protection obligations and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced operation, unless you have expressly agreed or given your prior permission to them for other purposes. In some instances, the internal service provider may collect information directly from you. In these cases, you will be notified of the involvement of the internal service provider, and all information that you provide to them and their use of the information will be strictly
between you and the internal service provider. If you provide personal data directly to an internal service provider, then their use of the personal data that you provide to them will be governed by their applicable privacy Policy.

Other Corporate Entities. We share much of our data, including your personal data, with our related companies, subsidiaries and joint venture partners that are committed to serving your online transactions and related services, throughout the world. To the extent that these entities have access to your personal data, they will be required to treat your personal data with at least the same level of protection as we treat your personal data.

6) Confidentiality and security

Your information is stored on our servers located in Singapore and Australia. We use procedural and technical safeguards to protect your personal data against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption, “firewalls” and Secure Socket Layers. We treat personal data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. If you are aware of any security breach, please let us know as soon as possible.

We have internal procedures in place requiring our employees and data processors to respect the confidentiality of any personal data held by us.

However, as you can appreciate, “perfect security” does not exist on the Internet, so we cannot give an absolute assurance that the information you provide to us will be secure at all times, and we cannot be held responsible for any event arising from unauthorised access to your personal data that was not due to our default or negligence. We will not be held responsible for events arising from third parties gaining unauthorised access to your personal data that was beyond our control.

7) Links to other websites

Our website, mobile applications and online purchase confirmation emails, may contain links to other websites, whose data protection and privacy practices may
differ from ours. We are not responsible for the content and privacy Policies of these other companies and we encourage you to consult their privacy Policies before using their websites.

8) Withdrawal of consent, delete, access and correction of your personal data

If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, Filmhouse may not be able to continue providing its services to you.

If you:-

a) would like to withdraw your consent to any use of your Personal Data as set out in this Privacy Policy; or
b) would like to delete, obtain access and make corrections to your Personal Data records

Please contact us below (item 10).

9) Changes to our Privacy Policy

We reserve the right to update this Policy from time to time as we expand our services. Any updates will be effective upon posting the revised Policy on this page. Your use of the website or mobile application after this Policy has been updated will be deemed acceptance of the updated Policy.

10) Contact us

If you have any questions regarding this Policy, please email hello@filmhouse.sg